Massage parlour hoax call transcript

CALL ONE

Control Operator: Hello Fire Service
Hoax Caller: (Pause) Hello
Control Operator: Hello Fire Service
Hoax Caller: Yep. Fire Please
Control Operator: Hello Fire Service. Where is the Fire? (Pause) Hello
Hoax Caller: Hello
Control Operator: Hello – you are through to the Fire Service. Where is the fire?
Hoax Caller: It’s a fire at the… It’s a massage parlour
Control Operator: Massage parlour
Hoax Caller: Pardon?
Control Operator: The massage parlour. Where abouts is that? What street is it on?
Hoax Caller: It’s called err…Tropical Palms.
Control Operator: Yes
Hoax Caller: The smoke alarm is going off
Control Operator: The smoke alarm is going off. Right. What is the address? What street is it on?
Hoax Caller: It’s on Portland Street
Control Operator: Portland Street?
Control Operator: It’s Tropical Palms Massage Parlour. Right, do you actually work there?
Hoax Caller: Pardon
Control Operator: Do you work there?
Hoax Caller: Yes I do actually.
Control Operator: Right, ok. Is that in the city centre.
Hoax Caller: City centre, yes, Manchester City Centre.
Control Operator: Right and the smoke alarm is going off?
Hoax Caller: It is yes.
Control Operator:  Are you telling me the truth? Sir?
Sound of the phone hanging up
Control Operator: Hello. Hello operator (to other operator)

CALL TWO

Control Operator: Hello Fire Service. Where is the fire?
Hoax Caller: Hello
Control Operator: Where is the fire?
Hoax Caller: It’s called the Tropical Palms on Portland Street
Control Operator: The Tropical Palms?
Hoax Caller: It’s a massage parlour. The alarm is going off.
Control Operator: Ok, what road is it on?
Hoax Caller: Pardon?
Control Operator: What road is it on?
Hoax Caller: Portland Street
Control Operator: Portland Street. What area is that?
Hoax Caller: Pardon?
Control Operator: What part of Manchester are you in?
Hoax Caller: Say again?
Control Operator: What part of Manchester are you in?
Hoax Caller: It’s city centre
Control Operator: City centre
Hoax Caller: Off Piccadilly
Control Operator: Piccadilly and is there a fire there? Has it gone off for a reason? Is there a fire? Is that why it has gone off?
Hoax Caller: Smoke alarm actually
Control Operator: It’s a smoke alarm? Is that what you’re saying?
Hoax Caller: Yep
Control Operator: Alright then. We are on our way to it.
Hoax Caller: Ok then.